I was delighted: more feedback! I love opening emails from people or seeing blog comments; I like that sense of conversation. When people post, I know I’m not talking to myself.
Imagine my surprise in reading a comment that I shouldn’t have said in a recent newsletter, “Let me know your thoughts.” Instead, I ought to have said, “Please.” And he or she was right.
After all, why should you, my readers, bother to take your time to write? You have other things to do. If I expect politeness on your part, then I need to be polite to you. See, that is really what the function of the words, “please,” and “thank you” is. These words have no meaning of their own. Their meaning comes from the fact that the speaker or writer makes that extra effort to say a word or two and in return hopes the listener will make an extra effort to do the thing the speaker wanted. Tit for tat.
That really is the way all speech works. We need a few extra words to completely convert what feels like rudeness, selfishness, or thoughtlessness into something gracious, meaningful, and considerate. And with the magic of those few words, we have hopes of getting our requests met.
I had a conversation with a man whose wife was insulted. She wanted to discuss something and he wasn’t ready. Later, he said, “I’m ready now if you want to discuss it.” I asked him, “Where was her perspective in all this? This is about when you are ready or not. How about how she felt the first time? Isn’t it possible that this felt to her like you were dictating when that conversation should happen?”
He was perplexed and asked how he should have said it. I said, “Just add a few extra words before you make your own statement. A few words letting her know that you saw her point of view. Maybe something like, ‘Before, it must have annoyed you that I couldn’t discuss it. I’m sorry about that. I didn’t mean to sound like I was calling the shots. I just couldn’t talk then because of [X, Y, Z]. I hope you’ll understand, because if you do, I’m ready now.”
Okay, maybe that’s more than a few extra words. Its three sentences. Look, maybe in the exchange of words for her hurt feelings, he owes her three sentences! How about if I revert back to my most difficult subject in school, math? Let me make a formula out of it:
The Number of Extra Words is proportional to the potential for hurt feelings or disrespect
In other words, the greater the potential for hurt feelings or for disrespect, the greater the need to use words to show you understand your partner’s position.
Let’s apply this to Gloria who was getting married. She was so excited. But she was also frazzled. Where to begin? She had to coordinate with her fiance’s family on the engagement party and the wedding. So much to do. Her brother, an artist, graciously offered to design the invitation. He would create a symbol that “married” the two first names. But he could not get any guidance from Gloria as to what she wanted. He emailed her and she just said, “Do whatever you think best.”
Now, what do you think? Was Gloria rude? Was she inconsiderate? Was she ungracious?
She was certainly not verbally abusive. But there is a continuum of possibilities between verbally abusive and genuinely nice. Gloria wasn’t nice. She wasn’t gracious. What she was was wrapped up in herself. She was not thinking of her brother’s time and effort, how busy he was with his own job and family, and how kind his offer was. There was no hint of appreciation in her response.
So what do you think Gloria should have said? I would really appreciate your responses. Please post them here. Let’s get a conversation going!
Hello Dr Deb!
I would have said…
Sorry brother… I am feeling so overwhelmed right now, I can’t think of any good symbol… Thank you for putting the time into helping me…. I really needed help and you are giving it to me… It means a lot for me , If you have the time why don’t you send me a few proposals… and I will choose the one we prefer…. Thank you so much for being so gracious!
Gloria could have said : Thank you so much for your help, you are an amazing artist and I trust your creativity. Do what you think it best.
I think about extra words to soften what I am saying so as not to hurt, impose, or disrespect others. I am in no way perfect. I mess up probably daily,but I make the effort. It is difficult when you have a partner in relationship who doesnt think kindness of speech is a virtue , in speech, tone or attitude. Just say it like it is…is not the best policy. As much as it gets it out….it often just comes off as complainy and impatient.
You’re right. when someone is so calloused that he wants to hear it straight and thinks that gracious speech is just not getting to the point, then it won’t work without some prior discussion. You can say, “Look, I know you prefer direct speech; just sock it to me. But when you do that to me, it can really hurt and I don’t want to be hurt any more. I’m sure you don’t want to hurt me either. So I’d like you to make an effort to be more tactful. And I will also make an effort not to use too many extra words so it won’t annoy you. How’s that?”
You just got the value of a free therapy session! I’m a firm believer in some preventive conversation for things like this and I always recommend it to my clients.
I really like that example…and A great idea to talk prior before a situation arises. I usually take it as it comes. But taking some preventative steps when no one is emotionally charged could be the shift I have been looking for!
Thank you!
I believe she should have said – “You are such a great artist, I trust what you will come up with – just show me a couple ideas and I will pick the one I like the best, if you don’t mind? I appreciate your time and effort to help me.” Yet, being a close person, as a brother, in her life, she probably felt he should know her well enough, to know that is what she meant – and have some grace for her also amidst the stress.